Shipping policy

Order Processing Times

Our orders are processed within 1-2 business days. During seasonal times like Black Friday and Christmas, order processing can take up 5 business days. We appreciate your patience while we prepare your order.

Shipping Times

We ship from our store located in the United States. We currently ship to the United States.
Orders shipping within the United States will arrive within 3-5 business days.

We currently do not offer international shipping including for Canada.

Shipping Costs

Orders shipping to an address in the United States with an order value of $50.00 or more before taxes, have free shipping.

Orders under $50.00 will have shipping costs based on weight and destination.

Cancellations

If you would like to cancel or make a change to your order, you are able to do so up to 3 hours after you receive order confirmation. Please contact us directly at eighten.hermosa@gmail.com so we can make these changes immediately. If your order ships and the changes have not been made, please return the items unused for a full refund.

We provide real time tracking information on all of our orders. If your order does not arrive by the estimated due date, please wait 48 hours before contacting us at eighten.hermosa@gmail.com. We will do our best to locate the package and extend your timeframe for refunds and exchanges. Should your order arrive damaged, please take photos and send them to us at eighten.hermosa@gmail.com. We will send you a return label to ship the items back to us, and will send you a new order with brand new products immediately.

Should your order be identified as lost with the shipping carrier, we will ship out a replacement immediately or offer a refund for sold items.